FAQ

These answers cover common shopping and order questions at RYZE Superfoods. The linked policy pages provide the complete conditions for each service.

Which products and options should I compare?

Compare the listed roast or flavour, serving count, ingredients and bundle contents. Coffee, matcha, cocoa, chai, creamers and related items have different directions. Follow the actual product instructions and warnings instead of using a general assumption about size, ingredients or suitability.

What does US shipping cost and how long does it take?

We serve United States addresses only, with free Standard Shipping. Processing is estimated at 1–2 business days, followed by 4–6 business days in transit after dispatch. Weekends and US public holidays are excluded, and delivery dates remain estimates. See the Shipping Policy.

Where can I track an order or request a change?

Tracking is emailed to the order address after shipment. If an address or order needs changing, contact support quickly before dispatch. We check whether the request is still possible; changes cannot be guaranteed after a parcel ships.

Can I return or exchange an item?

Request an eligible return or exchange within 30 days of delivery, with an order number or purchase proof. Unwanted items must be unused, in original condition and packaging. We pay eligible return postage and provide the method or label. Full terms are in the Refund Policy.

How soon is an approved refund issued?

After receipt, inspection and approval, we issue the refund within 10 business days to the original payment method. A bank or payment provider may take additional time to post it. Contact us with the order reference if a repayment needs checking.

What if something is damaged, missing or wrong?

Send the order details and relevant photos so we can review damage, a defect, an omission or incorrect goods. We explain the appropriate remedy and pay eligible quality-related return shipping. Normal unwanted-item conditions do not take away mandatory consumer rights.

Which payment method can I use?

Checkout uses USD and lists the payment methods actually available for the order. Taxes follow applicable law and appear in the final amount. Consult the Payment Policy, and never email complete card details.

How can I reach customer service?

Use the email or telephone below. Service hours are Monday to Friday, 9:00 AM–5:00 PM, local time at the business address. Please include the order number for purchase-related questions.

Merchant details for enquiries

RYZE Superfoods
Email correspondence: Support@choiceblendmushroomcoffee.shop
Telephone enquiries: 940-387-3469
Store contact address: 293 County Road 252, Sweetwater, Texas, 79556, United States